The Balcombe Difference

Doing What We Promise:

Balcombe doesn’t procrastinate: its focus is action and achieving results.

Therefore, once your goals have been established, Balcombe begins contacting the agreed targets and talking to them on your company’s behalf.

Balcombe keeps in close contact and updates you regularly. If any issues arise from the calls, you are notified immediately so that it can be addressed quickly. Depending on the particular issues, Balcombe may recommend revisions to the script, changes in target audience or review the database.

External Perspective:

As Balcombe operates outside your business, the company brings a different perspective. As a result, Balcombe helps you see “the wood for the trees” and will often suggest ideas that you may not have ever considered. 

Being an external agency also makes Balcombe highly cost effective: you only pay for Balcombe’s time and can use its services only when you require them.

Results:

The sole aim of Balcombe's telesales and marketing campaigns is getting results.

The nature of the results may vary – from generating sales leads to making appointments – but the focus remains. At the outset of a campaign, Balcombe outlines the results which can be expected and then delivers (and usually exceeds) against these expectations.

As a sales focused organisation, Balcombe expects to be judged on the results it delivers.

No Hierarchy:

Balcombe is a specialist company; it focuses on sales and telemarketing, so gives you immediate access to expert skills and experience.  Balcombe’s infrastructure is not large, which means that campaigns can start very quickly, scripts are amended almost immediately and feedback is given almost as soon as the campaign has begun.

This approach ensures that results are visible very quickly: sales leads can be generated within days and your business can see a return on its investment within a few weeks.

Broader View:

Depending on your company’s needs, Balcombe can operate as an extension of your own marketing and sales teams.  Balcombe’s divisions have detailed knowledge of their particular area and this expertise can be harnessed to supplement your company’s own teams.

Additionally, the company’s telemarketers are trained to find out as much information as possible during their phone calls. Whilst making them highly effective, this approach also gives you detailed information which can be useful market intelligence and often generates new business opportunities.